In Store Pickup & Delivery

Thank you for supporting the Health Care Foundation by placing an order at The Shop. Please review the following information regarding patient room deliveries and in-store pickup.

Patient Room Delivery

We are pleased to offer delivery to patient rooms during business hours, subject to staff availability and hospital policies.

Delivery Guidelines
  • Deliveries are available only during The Shop's regular business hours.
  • A minimum order of $30 CAD is required for all patient room deliveries.
  • Delivery service is offered only when staffing and operational capacity allow.
  • To arrange a delivery, customers must call the gift shop directly after placing an order. Our main line is (709)-777-2674. 
  • Please have the following information ready when calling:
  • Patient’s full name
  • Room number and building name (if available)
  • Your order number
  • Preferred delivery timing
Important Notes
  • Delivery availability may change without notice based on hospital activity and staffing levels.
  • For patient privacy and safety, deliveries may be delayed or declined in certain hospital units.
  • If a patient has been discharged or transferred, we will contact you to discuss alternate arrangements.

In-Store Pickup

Customers may also choose free in-store pickup at checkout. Typically, during business hours your order will be ready in as little as 30 minutes, however, please wait for a confirmation to pick up email from us before your pick up your order.

Pickup Policy
  • Orders must be picked up at the Health Science Centre Gift Shop within 7 days of purchase.
  • Please bring:
    • Your order confirmation email or receipt
    • A valid photo ID
  • Orders not picked up within 7 days may be cancelled or restocked without notice.
Need Assistance?

To arrange patient delivery or ask questions about your order, please contact The Shop during business hours. 

Phone: 709-777-2674
Business Hours:
Monday to Friday 9am to 5pm
Saturdays 10am to 4pm
Closed on Sundays and Holidays

We appreciate your understanding and thank you for supporting the Health Care Foundation